Returns

All items may be returned within 30 days of delivery with prior authorization. Please contact us at candlesbyjazzy@gmail.com to obtain authorization on returns. There will be a 20% restocking fee on returned items to cover the cost of processing the order. Candles by Jazzy will not be responsible for the shipping costs on returned items.

 

If you receive an order where we have made an error, please contact us within 5 days of delivery at candlesbyjazzy@gmail.com with the details. 

 

If you receive an order that has been damaged, do not accept it from the carrier. Should you not be available when the package is delivered and you receive it damaged, please contact us within 5 days of delivery at  candlesbyjazzy@gmail.com . Please include a picture of the damaged items in your email to us, and retain all damaged items and packaging.